Job description
Kaizen is a creative agency in Belfast, Northern Ireland specialising in brand identity, graphic design, digital & print. We use creativity and experience to create excellent brand experiences, better digital pathways for your customers and impactful print campaigns. We work with brands that want results, from global giants to passionate start-ups. Due to continued growth, we are looking for a motivated, highly organised and communicative Senior Account Manager to join our client services team.
• Your primary responsibility will be managing and growing our brand and digital accounts, by responding to their enquiries, meeting specific requests, and maintaining regular communication throughout each project lifecycle. You will also be expected to handle new brand and digital enquiries and identify any new opportunities for the business. This will involve confidently pitching and presenting to clients.
• You will mainly be working on our branding, graphic design and digital projects; developing creative and digital briefs, monitoring project deadlines, tracking account growth, and ensuring that all project deliverables reach the client on time.
• This is a highly collaborative role, as you will communicate not only with our clients but also with the Head of Design, Head of Digital, Head of Client Services and other members of our creative and digital teams to deliver projects on time and within budget.
• To excel in this role, you need to possess strong communication and interpersonal skills, as well as the ability to tackle several creative projects simultaneously. Project management experience skills are a must in this position. You are also expected to possess excellent time-management skills to thrive in a fast-paced, dynamic work environment.
What you'll do
• Understand our clients’ creative and digital business needs and develop effective solutions
• Meet client requests and identify crucial opportunities for client growth
• Build, maintain, and foster long-term relationships with clients (new and existing)
• Create account project briefs and communicate client demands to the creative and digital teams
• Manage multiple creative and digital projects throughout their life cycles and provide clients with detailed weekly/monthly/quarterly reports
• Assist teams to deliver our creative and digital projects on time and within the specified budget
Requirements and skills
• 4+ years of proven creative agency experience
• Strong Communication and Negotiating Skills
• Ability to confidently present and pitch creative proposals to clients
• High levels of organisation and time-management skills
• Ability to work in a fast-paced agency environment, managing several projects at any one given time
• Proven Project Management experience within a creative agency environment
This job description has been developed to give a broad outline of the requirements of this role. Additional responsibilities may be included through time with the job-holders agreement as the needs of the business change.
Desirable
• Undergraduate or master's degree in marketing, Communications or Business
• Experience of working on website projects, including working with project managers, web designers and developers
• Print knowledge
• Tender Writing Experience
Perks
With a competitive salary, commensurate with experience , excellent benefits, opportunities, and growth, this really is a superb opportunity to join a creative and innovative Design studio in Belfast.
• Company Sick Pay Scheme
• Healthcare benefits upon completion of probation period
• Well-being programme
• Company MacBook
• Free Parking
• Company Events
• Professional, organised and innovation led work environment.
What you'll need
Further Information / Queries:
Should you have any queries relating to any aspect of this position or wish to have a confidential discussion before applying, please contact Glenda Johnston at the Belfast office or email hr@wearekaizen.co
Application Process
Closing Date for applications Friday 10th May 2024.
The company reserves the right to extend this closing date if required. CV’s and any portfolios should be submitted to Group HR Manager, Julie Hetherington, hr@wearekaizen.co
We are an equal opportunities employer